Return & Service Policy – Shimoh

At Shimoh, we stand by the quality of our craftsmanship. To ensure a smooth and transparent experience, please review our return and service guidelines below.

1. Return Eligibility

Returns are accepted only in the following cases:

  • Shipment Damage
  • Quality Issues or Manufacturing Defects

To qualify for a return, you must:

  • Notify us within 48 hours of receiving the product.
  • Share clear photos or videos of the issue at:
    📧 contact@shimoh.com

Once approved, we will arrange a return or exchange based on the situation.

2. Replacement Policy

A. Free Hardware Replacement – 1 Year

We offer free replacement for hardware components (zippers, metal trims, buckles, studs, etc.) for up to 1 year from the date of purchase.

B. Bag Damage Coverage – First 6 Months

If your bag experiences wear-and-tear damage or any functional issue within the first 6 months of usage, you are eligible for a brand-new replacement bag at no additional cost.

3. Conditions

  • The product must be purchased directly from www.shimoh.com.
  • The issue must not be caused by deliberate misuse or unauthorized repair.
  • Original proof of purchase may be requested.

4. Contact Us

For returns, service requests, or assistance, please reach out at:
📧 contact@shimoh.com